Question 1

How do I track my order?

Accepted Answer

Open Orders in your account and select the order — you'll see live status updates and the courier's location on a map once it's out for delivery.

Question 2

Can I schedule an order for later?

Accepted Answer

Yes, if the restaurant allows scheduled orders you'll see a "Schedule for later" option at checkout.

Question 3

Can I cancel an order?

Accepted Answer

You can cancel for free before the restaurant accepts it. After that, open the order and use "Report a problem", or see our Refund Policy.

Question 4

How do I reorder something I had before?

Accepted Answer

Go to Orders, find the past order, and tap "Reorder" to add the same items to your cart.

Question 5

What payment methods are accepted?

Accepted Answer

Cash on delivery, card, and Payit, depending on what the restaurant accepts — shown at checkout.

Question 6

When do I get a refund?

Accepted Answer

Approved refunds return to your original payment method within 5–10 business days. See our Refund Policy for eligibility.

Question 7

A voucher code didn't apply — why?

Accepted Answer

Voucher codes can be restricted to specific restaurants, minimum order values, or first-time use. Check the code's terms or contact support.

Question 8

How do I change my delivery address?

Accepted Answer

Go to your profile's Address Book to add, edit, or remove saved addresses.

Question 9

How do I delete my account?

Accepted Answer

Contact support and we'll process the deletion request.

Question 10

How do I list my restaurant?

Accepted Answer

How do I list my restaurant?

Question 11

How do I pause new orders temporarily?

Accepted Answer

In your restaurant dashboard's Info tab, toggle "Accepting new orders" off — your menu page will show as paused and checkout will be blocked until you turn it back on.

Question 12

How do I become a courier?

Accepted Answer

How do I become a courier?

Question 13

How do I see my earnings?

Accepted Answer

Open your courier dashboard and go to the Earnings/History tab for a breakdown of completed deliveries and tips.

Frequently Asked Questions

Ordering

Payments & Refunds

Account

Restaurant Partners

Couriers

Please rotate your device